State of eCommerce 2021 | Evolving Shopper Expectations Infographic

Catalyst and Kantar conducted a landmark study, The State of Ecommerce 2021, that identifies opportunities and challenges of the fast-growing ecommmerce industry based on perspectives from shoppers, marketers, retailers, and technology partners.

This is the second in a series of infographics that highlight key insights from the study. (You can find the first infographic in the series here.)

The infographic below reveals evolving shopper expectations from the report to help guide your omnichannel commerce strategy into 2021 and beyond.